Answers to common questions about our plans, ordering, billing, and support.
PLANS
Plans & Pricing
Use the "Check Your Address" tool on the homepage or any network page to see which providers are available at your address, then compare speed and data options side by side. Our team can also help you choose over the phone.
No. Every network offers a No Contract option alongside 12-Month and 24-Month contract terms. Longer terms come with added benefits like a discounted rate for an introductory period and router savings — full details are shown on each plan's contract options.
Yes. Contact our support team and we'll help you move to a different plan or network — eligibility depends on what's serviceable at your address.
GETTING STARTED
Ordering & Sign-up
Choose your network, select a plan, pick a contract term, and complete checkout online. You'll get an order confirmation, and our team will follow up to arrange connection.
Connection timeframes vary by network and address. Our team will confirm an estimated connection date once your order is placed.
Your name, service address, and contact details. Some networks may require identity verification before activation.
Yes — select "BYO Modem" at checkout if you already have a compatible device, instead of purchasing one of our routers.
ACCOUNT
Billing & Payments
Any applicable connection fee is charged at signup. Ongoing billing begins once your service is activated.
Accepted payment methods are shown at checkout.
Contact our support team to discuss cancellation — refund eligibility depends on your plan and how far along your service is.
HELP
Technical Support
Check our outage status page, or call support — a local outage can look identical to a router fault.
See the Quick Fixes section on our Technical Support page, or contact us directly.
Broadband: techsupport@airtel.net.au. Mobile & Travel SIM: support@airtel.au. Both are also reachable on 1800 247 835 (1800 AIR TEL).
